How can I contact you?
Our customer service email is: [email protected]
How long does it take to receive my order?
Because these are custom boards and customized to your specific needs it does take longer then usual to prepare them and ship them out.
We do ask you allow us 2-4 weeks for delivery as stated in our product description. We do our very best to try and get them to you faster. We want to make sure every skateboard that is created meets our highest standards. We appreciate your patience.
If you are unhappy with your purchase, please contact us immediately we will make it right through either refund, store credit or replacement.
Do not send your purchase back to the address from which it came.
Returns / Exchanges
If you order the wrong style please contact us and we will be happy to help you exchange it for the right item.
You are also welcome to return an item that you just don’t like. It must be unworn/ unused and in the original packaging. Shipping will not be refunded in this case.
We will process the store credit or refund once we receive the package at our return facility. It may take one week after it is delivered to us to be checked into our system.
We do not do returns or exchanges on personalized or clearance items.
Please contact us for the return address and further information.
If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. You may need to return the wrong item with a prepaid shipping label. You must send pictures of the damaged or incorrect item to start the replacement process.
If an order is lost in transit, we will replace it. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.
If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number.
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it when possible. Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In this case, we can provide a 50% store credit towards a new item.
All of our products are printed on-demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 30 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.
If you purchased a 180 day warranty, we will replace the item if it breaks due to normal wear and tear within that time frame. You must send pictures through either Facebook or email prior to the last day of the warranty.
If you have an issue not outlined here, please contact us!